Shipping Policy
Effective Date: January 20, 2025
Thank you for shopping at Sherox.in. We strive to provide our customers with a seamless shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand how we handle orders and shipments.
1. Shipping Destinations
We currently offer shipping to the following regions:
Domestic Shipping: We ship Pan-India as per the area codes available with our reliable shipping partners.
International Shipping: We ship internationally unless our reliable shipping partners are unable to deliver due to a natural disaster, calamity, policy restrictions or war stricken zones.
If your shipping destination is not listed, please contact us at care@sherox.in to inquire about availability.
2. Processing Time
Orders are typically processed within 1–3 business days from the time the order is placed.
Business days are Monday through Friday, excluding holidays.
Please note that processing times may vary during peak shopping seasons, sales, or promotional events.
Once your order has been processed, you will receive a confirmation email with tracking information.
3. Shipping Methods and Delivery Times
We offer a range of shipping methods for domestic and international orders. The estimated delivery times are as follows:
Standard Shipping (Domestic): 5–7 business days
International Shipping: 7–21 business days, depending on the destination country
Delivery times may vary depending on your location, third-party shipping carriers, and other factors beyond our control.
4. Shipping Costs
We offer free shipping Pan-India currently.
Shipping charges for international orders will be calculated based on destination and order weight at checkout.
5. Order Tracking
Once your order has been shipped, you will receive an email with tracking information. You can use the provided tracking number to check the status of your shipment directly through the carrier's website.
6. Delivery Delays
While we strive to meet delivery estimates, please note that delivery times may be affected by factors such as:
Weather conditions
Carrier delays
Holidays or peak seasons
Customs delays for international shipments
We are not responsible for delays caused by the shipping carrier or factors outside our control.
7. Incorrect Shipping Address
It is your responsibility to ensure that the shipping address provided during checkout is correct. We cannot be held liable for orders that are undeliverable due to incorrect or incomplete address details. If you notice an error with your shipping address, please contact us immediately at care@sherox.in.
8. Shipping Restrictions
Certain items may have shipping restrictions due to size, weight, or legal regulations. If an item in your order is subject to such restrictions, we will notify you and either provide an alternative shipping method (if applicable) or cancel the item from your order and issue a refund.
9. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us at care@sherox.in within 2 days of receiving your order so we can assist with a resolution.
We may require you to provide photos of damaged items and packaging for claims with the shipping carrier.
10. Customs, Duties, and Taxes (For International Orders)
International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges are assessed by the destination country’s customs agency and are not included in the shipping cost. Please check with your local customs office for more details.
11. Contact Us
If you have any questions regarding our shipping policy or need assistance with your order, feel free to contact us at:
Email: care@sherox.in
Phone: +91 7290018318
We appreciate your business and will do our best to ensure your order reaches you as quickly and securely as possible.